Response promise
- A real person replies within one business day. Guaranteed.
- In practice, most clients hear back within minutes.
Problems come here to get solved.
Returns prepared and signed in house by an IRS registered tax preparer. An accuracy guarantee we put in writing. A real person who replies within one business day. Guaranteed.
CLIENT BILL OF RIGHTS
Our promise
to you.
Transparency, security, and accountability aren't optional here. They're written commitments backed by every team member at WAYG.
SEVEN COMMITMENTS
What you can always expect.
Written commitments, not aspirations. Every team member signs them.
Who does your work
- Returns are prepared and signed in house by an IRS registered tax preparer. Representation before the IRS is coordinated through contracted Enrolled Agents and CPAs under a signed engagement letter, at your request.
- Your file stays with the preparer who signs it. What we will not guarantee is an outcome, because nobody honestly can, and anyone promising you one is selling something.
Accuracy guarantee
- If we make an error on a return we prepared and filed, we fix it free: the amendment, and any IRS penalties and interest caused by our error. Backed by our professional liability coverage.
- Audit support and identity theft restoration are available on every return through an independent protection partner. WAYG does not provide the representation itself.
No surprise bills
- Fixed monthly pricing. What you see is what you pay.
- Scope changes approved before work begins.
- No fees for questions, calls, or email.
Data security
- Encrypted in transit.
- Row level security on every table, so no browser reads your records directly.
- Access scoped by role in the database itself, not just in the interface.
WISP & privacy
- Written Information Security Plan on request.
- Safeguards built around IRS Publication 4557.
- We commit to notifying affected clients within 48 hours of a confirmed breach.
Your team, your terms
- Cancel anytime. No long-term contracts.
- Full data export within 5 business days.
- Smooth transition support if you move on.
CREDENTIALS
What we actually hold.
Returns filed through an IRS authorized e-file providerReturns prepared and signed in house by an IRS registered tax preparerEnrolled Agent candidacy in progressGoldman Sachs 10,000 Small Businesses AlumniIntuit QuickBooks ProAdvisorCredentialed work coordinated through our vetted partner network under a signed engagement letter
Ready when you are
Ready to experience the difference?
Begin the free 14 day assessment and see every commitment in action. No card, and the deliverables are yours either way.
14 days · No card · Keep the deliverables