Refund & Cancellation Policy
Last updated: December 28, 2025
WAYG provides professional financial, tax, accounting, payroll, and advisory services. Because these services involve time, expertise, and work that begins immediately upon engagement, the following refund and cancellation policies apply.
Non-Refundable Services
All payments are non-refundable once work has started, including but not limited to:
- Tax preparation
- Bookkeeping
- Payroll processing
- Financial analysis
- Advisory services
- IRS correspondence review
- Tax planning and strategy
- Business formation filings
Subscription Services
Subscription services are billed monthly and may be canceled at any time with at least five (5) business days' notice prior to the next billing cycle. However, no refunds are issued for partial months or unused time, and services rendered during the billing period remain billable.
Free Trials
Free trials are offered solely to evaluate service fit. Any work performed after conversion to a paid plan is non-refundable.
One-Time & À La Carte Services
One-time or à la carte services are final once work begins. Cancellation requests must be submitted in writing within twenty-four (24) hours of payment if work has not yet started.
Refund Exceptions
Refunds may be considered only in the following cases:
- Duplicate or erroneous charges
- Services paid for but not rendered due to internal error
All refund requests are reviewed on a case-by-case basis and are not guaranteed.
Chargeback Policy
Initiating a chargeback without first contacting WAYG constitutes a violation of this policy. Documentation of services rendered and agreements executed will be provided to the payment processor.
Questions About Our Policy?
If you have any questions or need to discuss a refund request, please contact us.